Our Process

Contact Us

Here’s our step-by-step process in a nutshell.

Step 1 - the learning phase

Book a free consultation

Let’s talk about where you are now and where you’d like to be.  We’ll discuss the tasks you need to delegate (if you’re struggling to know, we can help with this), our hourly charges, how we can work together including regular updates and your preferred means of communication.

Step 2 - set the foundations

Sign contracts

We’ll send you our Terms & Conditions for your approval and review all the information we’ve gathered in order to match you with the best Virtual PA on our team. This will be based not only on their skill set and availability but most importantly their fit and capacity to build and grow with you over the long term.

Step 3 - The onboarding stage

Introduction to your nominated Virtual PA

In an ideal world we prefer to introduce our clients to their Virtual PA face-to-face, however, if you prefer to hit the ground running we’re happy to run with that too.

Step 4 - at last, you can delegate

Start handing over tasks

You’ll share your goals and your relationship well and truly kicks off.  You agree with your Virtual PA what the priority tasks are and how you will delegate tasks and communicate with them.  Don’t forget to take the time to integrate them into your team and ensure they feel part of it!

Step 5 - Time to focus

At last, you have time to focus on your priorities.

You now have someone in your corner to support you, bounce ideas off and perhaps most importantly keep you on track with all things logistical or anything else you chose to involve your Virtual PA in.

Step 6 - Guidance & AdVICE

We are here when you need us.

We remain at your service to offer guidance and/or advice as you continue to build and grow your business.

Sue Hindmarch Erixon

I worked closely with Sandy for 10 years at Spencer Stuart and highly recommend her. She is a professional and efficient Executive Assistant who works with diligence and integrity in whatever she does, whether it’s managing clients, project managing, diary management or document production.

She is thoughtful about what she does, and her open and helpful style make her a joy to work with. Nothing is too much trouble and she always has a smile and can-do attitude. Having experienced Sandy working as an EA I would have no hesitation in recommending her as a VA.

Career & Leadership Coach, Hindmarch Consulting

Sue Mandelbaum

Sandy helped me shape a PowerPoint presentation for a new client. She made a dramatic difference to the quality of the presentation and did so quickly and efficiently. Having worked with Sandy before, at Spencer Stuart, I will have no hesitation in calling on her whenever I need EA help in the future.

I would recommend her without hesitation to anyone needing help in organising meetings or in producing the highest quality documentation.

Founder, Almond Tree Associates

Catherine Wall

In addition to four board roles, one pro bono role, and some mentoring I have two homes to organise and until recently, my elderly parents to assist.

Sandy helps me with all of this and is unfailingly effective and professional. I was reluctant to have a PA unless they were going to be really top quality, but once I found Sandy, the decision was easy.

Chairman & Non Executive Director

Liz Morrish

I met Sandy over fifteen years ago! It has been great to see Sandy establish and grow Elite PA Solutions over the last few years. In late 2018, when the CEFLEX initiative started to expand I realised we needed some additional support and turned to Sandy to see if she could help with finding us a Virtual PA to take over some of the administrative tasks which were taking us away from our responsibilities as project managers. The additional support of a Virtual PA has really made a difference to CEFLEX. The approach works well for us and having the additional support when needed has been beneficial.

Sandy quickly understood what additional support we needed in CEFLEX, even though the sector is not one she has worked in previously. She really matched our requirements to Fi’s skills and experience and has helped to provide a key team member for the CEFLEX initiative.

Project Manager, CEFLEX

Jonathan Moulton

Sandy was my Executive Assistant for circa two years between 2014-June 2016. During this time she played a key role in helping to grow my Executive Search practice. Sandy took the lead on scheduling client/candidate calls and face-to-face meetings, this included travel arrangements for numerous candidates flying across continents and between time zones to meet our clients. Her project management skills were fantastic. She was the lynch pin when it came to co-ordinating extensive itineraries for myself and my business partner Ken on business development trips, on a quarterly basis to the US. She truly was invaluable to the business, always cheerful, efficient and totally reliable. Sandy was great at dealing with our clients and was always one step ahead of the game, pre-empting what was required.

Sadly, we agreed to part ways in June this year as we required a full-time resource to manage the ever increasing workload, a role she was unable to commit to given her desire to continue to build her virtual PA business.

Managing Partner Search, Momenta Partners (former client)

Francis Wilkin

I worked with Sandy at Spencer Stuart for a number of years. I have since been in touch with her regarding her new VA business.

She is one of the best EAs I have worked with: highly professional and diligent with a collegiate and warm style. She is 100% reliable. I would happily recommend her to anyone requiring the services of a VA, including clients of Stork & May.

Partner, Stork & May

Håkan Erixon

Sandy is my lifeline! The concept of VA – virtual assistant was unknown to me but since we started working together circa 6 years ago, I have not looked back.

I travel regularly and Sandy takes care of all my travel co-ordination, diary management and collating of quarterly expenses. This is the future of collaboration and assistance with the important details of your professional life!

Independent Director, London and Sweden

Bernard Perry

Elite PA Solutions has been providing a high standard of Virtual PA support to TRANSEARCH for over five years. Sandy fully understands the nature of the business that we are involved in. It was helpful that we were already known to each other and she had some insights into my personality, working style and shared values.

Most importantly, Sandy has a thorough understanding of top-level international executive search and the project/ process-driven nature of what we do – characterised by high levels of professionalism, communication and discretion.

She fully appreciates the type and calibre of individual that is best suited to support a business like ours. Sandy has a knack of perfect people-matching!

Managing Partner, Transearch UK

Steph Walton

Sandy is an outstanding individual and the complete definition of an Executive Assistant with rock-solid integrity. I feel extremely lucky to have Sandy on my team – she is a standard-setter who always produces the highest quality pieces of work with pace and accuracy. Sandy supports our clients and candidates during the selection process and is responsible for all our compliance internally (and everything else in between!) – she takes the service we offer to another level!

Totally dedicated and the glue that holds our busy firm together, Sandy is without question loyal, patient, and most of all reliable. She never leaves anything unfinished or incomplete. Seeing things through to completion borders on an ethical obligation for her – work is never abandoned because it may be become difficult or boring! Sandy is extremely easy to work with, totally consistent, and tons of fun. Her direct, honest, and uncomplicated approach to business and working relationships has significantly improved the way we work

“Leave it with me” has become my favourite phrase of hers – I have never been let down once. Without a doubt I would recommend Sandy to any professional looking to hire Executive Assistant support.

Recruitment Consultant

Eva Beazley

Sandy has demonstrated her professional, relationship-based approach from the moment I was introduced to her in early 2019. She took the time to meet me to understand me, my clients and my business philosophy so that working together was a mutual decision. Sandy understands implicitly that her interactions with my clients are an extension of my own and that absolute professionalism is expected when working at Board and Executive team level. We have thoroughly tested this principle through a very busy period when I was delighted to delegate my interview scheduling, travel, and diary management entirely to Sandy.  She anticipates my concerns, resolves issues diplomatically, and organises my work plan perfectly.

Sandy has made it possible for me to focus on my clients knowing I can wholly rely on her support for me. Above all, Sandy is delightful to work with – cheerful, energetic and forward-thinking – and I am confident that my business has benefited from her expertise as much as I have.

Founder, Weva Leadership Consultants

“Surround yourself with only people who are going to lift you higher”

Oprah Winfrey